Ikea stores will pay customers for used furniture

Ikea’s U.S. stores — including the two in the Bay Area — will now buy back used furniture.

The Buy Back & Resell program becomes permanent on Friday after a trial run last summer, the Swedish homewares chain announced.

Customers who return certain “lightly used” items will receive store credit up to 50% of the original price. The items will then be sold as is with a discount.

The company listed these rules for the program:

  • Only “fully assembled and fully functional” Ikea furniture will be accepted.
  • Returnable items are: tables, desks, bookcases, sideboards, cabinets, filing cabinets, media shelves and unupholstered chairs and stools.
  • Non-returnable items are: beds, sofas, armchairs, mattresses, upholstered or leather products, dressers, modular cabinets, kitchen units, light fixtures, rugs, accessories, plants.
  • The elements cannot have been modified or altered. (So ​​none of those Ikea hacks.)
  • Items must have been used “personally” – in a home – rather than in a commercial setting.
  • Recalled Ikea items will not be accepted.

Ikea said it will inspect each item returned to a participating store to determine the amount of credit it will be given. Customers should begin the process by going to the buyback website to complete the form and verify that their furniture meets the requirements.

Ikea, which has 465 stores worldwide, said the initiative is part of its effort to become a “circular” business by 2030. The goal, he said, is to eventually produce 100% products made with recycled, remanufactured, refurbished or reused materials.

Bay Area Ikea stores are in East Palo Alto and Emeryville.

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