Leading South Korean Furniture Maker Cleared To Focus On IT Modernization Goals After Switching To Rimini Street Support

LAS VEGAS – (COMMERCIAL THREAD) –Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products and a partner of Salesforce, today announced that ENEX, one of the leading furniture makers in South Korea, switched to Rimini Street Support for its critical SAP system. Following the change of support provider, ENEX was able to immediately reduce its annual support costs and reorient its internal IT staff to focus on higher value-added business initiatives, including upgrade and modernization plans. its IT infrastructure.

Switching to ultra-responsive support and maintenance helps drive digital transformation

Founded in 1971, ENEX is one of the leading manufacturers of kitchen and home interior furniture in South Korea, with online and offline distribution network. ENEX is the first major brand to introduce a modern approach to custom kitchen design.

ENEX moved to Rimini Street due to the company’s strong reputation for super-responsive support, including support for all customizations, and its high average customer satisfaction rating of 4.9 out of 5.0 (where 5.0 is “excellent”). ENEX also knew that by changing the support provider, the company would be able to free up resources (time, money and personnel) which could be redirected towards future initiatives with high added value. In addition, ENEX is now able to maintain its core SAP applications for at least 15 years from the time they made the change, no longer forcing it to implement costly updates or upgrades. and disruptive just to remain fully supported by the provider.

“With the protracted COVID-19 crisis, the importance of optimizing our IT operations has increased, ”said Yeon-soo Kang, manager, Department of Information Technology, ENEX. “Our SAP maintenance costs took up the lion’s share of our IT budget, although an SAP application upgrade was not required. We moved to Rimini Street to help us maximize the investment in our mission-critical software and the company has proven to be a strong partner we can count on to support our existing systems deployed in-house, as well as our future projects. cloud-based IT infrastructure and modernization. . ”

Highly personalized support from expert engineers

As with all Rimini Street clients, ENEX has been assigned a Senior Support Engineer who has an average of 20 years experience working with the client’s enterprise software and supported by a team of functional and technical experts. . ENEX also benefits from the industry-leading Rimini Street service level agreement with 10 minute response times for all priority 1 critical cases and 15 minute response times for priority 2 cases.

“IT managers in Korea are continually challenged to roll out key initiatives to help their business transform and grow, but are often in a difficult position trying to find a way to fund these critical business initiatives while a much of their IT budget is stuck in their ERP system. ,” noted Hyungwook “Kevin” Kim, Regional General Manager, Rimini Street Korea. “By choosing Rimini Street Support, ENEX was able to free up valuable resources, regain control of its IT roadmap and plan for future IT modernization needs more aligned with its business goals to achieve competitive advantage and growth.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading provider of third-party support for Oracle and SAP software products, and a Salesforce partner. The company provides high-end, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business results. To date, more than 4,200 Fortune 500, Fortune Global 100, mid-size companies, the public sector and other organizations from a wide range of industries have trusted Rimini Street as their supplier. trusted enterprise application software products and services. For more information, please visit http://www.riministreet.com, to follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

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